WEAVECRAFT CLOTHING CO values every customer’s shopping experience. If you have any issues with your order after receiving the items, please contact us in accordance with the return and refund policy outlined below.
Return Period
You may submit a return request within 30 days of receiving the items. Return requests made beyond this period may not be accepted, unless otherwise required by applicable law.
Return Conditions
Items submitted for return must be in a condition suitable for resale. Jeans should not have been subjected to improper use, washing, alteration, or damage, and should retain their original condition and packaging as much as possible.
We may be unable to accept returns if items show signs of obvious use, washing, or damage, or if they are rendered unsellable due to customer actions.
Return Requests
To initiate a return, please contact us via the methods provided on our website, including your order number, item details, and the reason for the return. Once we confirm your request, we will provide instructions for the return process.
Please do not ship items back without prior confirmation from us, as this may delay or complicate the return process.
Return Shipping Costs
We will cover reasonable return shipping costs if the return is due to quality issues, a significant discrepancy between the received item and the order, or other circumstances for which we are responsible.
If the return is due to personal reasons—such as a change of mind, incorrect size selection, or issues unrelated to product quality—the customer is generally responsible for the return shipping costs.
Item Inspection
Upon receiving the returned items, we will inspect their condition and verify that the return meets the applicable criteria. Once the review is complete, we will process the refund based on the outcome.
Refund Method and Timing
Once the return is approved, the refund will generally be issued via the original payment method. We will process the refund after confirming eligibility; the time it takes for funds to appear in your account may vary depending on the processing speed of the payment provider or bank.
Typically, it takes 3–5 business days for the refund to be credited to your account after it has been issued.
7. Items Ineligible for Return
Returns may not be accepted in the following cases:
The item shows clear signs of use or washing; The item has sustained damage caused by the user; The item has been altered or otherwise modified in a way that affects resale; The return period has expired; The item is missing necessary accessories or original components.
Refund Inquiries
If you have received a refund confirmation but the funds have not appeared in your account after the standard processing time, please contact your bank or payment service provider first. If the issue remains unresolved, please contact us, and we will assist in verifying the refund status.
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